FAQ's
Frequently Asked Questions.
Celestial Buddies are distributed in the UK by Market Landing Ltd.
Stock is held locally near Plymouth, Devon and sent by Royal Mail.
Your order will be invoiced by Market Landing Ltd, Trading as Celestial Buddies
What are Celestial Buddies?
Celestial Buddies is an original line of plush characters each personifying a celestial body occupying our heavens. The Celestial Buddies' "Big Bang" moment occurred after the creator of this miniature stuffed universe saw a documentary series on the Solar System, realized that there were no plush toys. depicting the planets and started designing. Have you ever noticed that there is so much variation among the planets and other celestial bodies, and that each has its own unique characteristics, identity and personality?
How do you send my order?
Click on Delivery Information here
Can I use an express courier to send my parcel?
Click on Delivery Information here
Yes you can track your parcel. When your order is despatched you will receive an email with the Royal Mail Tracking reference so you can track it. Please check your junk mail box as sometimes our emails will end up in there. If you have not received the email then please either call us on 01548 831070 or email XXXXXXXXX and we can help.
Why do you want my email address or telephone number?
We ask for your contact details so if there is a query or problem with your order we can contact you easily. Also you will be sent tracking details when your order has been sent.
Can I send the item to a different address as a gift with a message?
Xxxxxxx Check Shopify..
Can I change my delivery address or cancel my order?
Please call us on 01548 831070 as soon as possible – if we have not sent your parcel then we can change or cancel it for you
Can I add an extra item to my order?
As long as we have not already sent your order we can add something – please call 01548 831070 as we do not store your card details so we would need to take the extra payment
Can I order items to be sent outside the UK?
We are sorry but at the moment we do not ship overseas.
We should point out, that the Celestial Buddies are now available at many stores and museums in Continental Europe, Australia and New Zealand.
Can I order from overseas and have it delivered to a UK address?
Yes, please place your order via the website and your order will be processed and delivered as normal to the UK delivery address. Please remember to give your email address and mobile number in case we see a problem with the address. If you need to contact the UK office please email us on xxxxxxxxx or you can call +44 (0)1548 831070. Working hours are UK local time Monday to Friday 9am- 5pm. Please leave a voicemail if we do not answer and we will get back to you.
Do your prices include VAT and what is your VAT number?
Yes they do include VAT and our VAT number is 929660000
Yes of course – just call us on 01548 831070 Working hours are UK local time Monday to Friday 9am- 5pm. Please leave a voicemail if we do not answer and we will get back to you.
Are there discounts for teachers?
YES! Celestial Buddies offers teachers and educational institutions a 20% discount for the purchase of a complete set of Buddies and a 10% discount on smaller quantities. Note that to obtain these discounts, you will need to use a bona fide educational institution as the shipping address. Please email us at xxxxxxxxxx to obtain the appropriate coupon codes.
Where are the Buddies made?
Celestial Buddies are made in China at a modern factory that uses only the finest materials and workmanship and that meets international standards for safety and working conditions.
Are They Safe for Children?
All Celestial Buddies models have been tested for safety by an independent testing laboratory and meet all European Union and United States Consumer Products Safety Commission standards for toys manufactured for children ages 3 and up.